Deliver Dedicated Customer Support

We provide your authentic, native-language customer service by phone, mail, or chat without compromising on your brand experience. Our multilingual service agents seamlessly extend your customer journey. Your customers won’t notice the difference.

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Operations | Customer Service

One partner. All options.

Simplify your customer service onboarding.

Instead of having to manage multiple contractors, you can enjoy a fast and easy setup process because we provide all local structures. Our established customer services are based on best practices in more than 25 countries.

Operations | Customer Service: One Partner, All Options

Your signature customer service

No more sacrifices on branding.

Phone numbers. Emails. Agent answers. Voice mails. We provide a fully branded experience on all consumer touchpoints based on proven workflows, easy-to-use templates, and your specific needs. Of course, we constantly track and improve our services.

Operations | Customer Service: Fully Branded Experience

High consumer satisfaction

Show you care by providing effective support.

We always put customers first and at the center of everything we do. That’s why we achieve customer satisfaction scores of over 85% and our customer service agents are committed to raising the bar even higher.

Operations | Customer Service: High Consumer Satisfaction

Premium services at your hand

No fixed fees. Just you and your needs.

As our international service network combines the capabilities of ABOUT YOU and its partners flexibly, we are able to offer attractive rates even at smaller volumes. Scale your services with your business growth.

Operations | Customer Service: Agent Network

Customer Stories

Operations | Customer Service: Use Case DEPOT

Turn Offline into Online Experiences

Home decor specialist DEPOT is known for its inspiring retail experience. With us, DEPOT extends this ambiance into the digital world. Seamless omnichannel with Click & Collect and a distinct brand feel.

Operations | Customer Service: Use Case Marc O' Polo

Create True Omnichannel

Marc O'Polo uses our headless system for implementing sophisticated omnichannel strategies with Click & Collect, Click & Reserve, and in-store orders. Our multi-warehouse management will later enable a hybrid fulfillment model for store and online orders.

Operations | Customer Service: Use Case THE FOUNDED

Roll out 19 Countries in 3 Months

The Founded, the new brand within the Bestseller group (e.g., Vero Moda, Jack & Jones), internationalized on a big scale by taking advantage of our experience to master foreign markets. It shortened its roll-outs tremendously to just a few months.

Upgrade your support with SCAYLE.

Provide authentic local customer service and full transparency.

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