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Distributed Order Management for Enterprise eCom

Simplify managing orders across multiple channels, locations, and fulfillment centers. From choosing the best sourcing location to better fulfillment processes, our DOM will help your enterprise business minimize stockouts, reduce shipping costs, and accelerate delivery times.

technology_capabilties_oms_e2e-order-processing_overview

Insights at every touchpoint

Don’t compromise on transparency for any E2E order processing step. From payment to shipment and communication status – our DOM keeps customers and service agents up-to-date.

Transparency powered by OMS

Immediate access and automated updates with our DOM.

  • 1 E2E Order Processing

    So simple, yet so effective. Basket splitting allows you to take advantage of dynamic order routing based on customized rules like location, merchant priority, or stock availability. Effortlessly transfer and manage orders from confirmation to return. Real-time order status updates for shipments and payments are synchronized by API.

  • 2 Stock Management

    Keep track of multi-supplier stock via API with inventories that are available in real time across the order management system. Do you need to block stocks? Make reservations across multiple warehouses? No problem with our virtual stock management that is kept until the next inventory update to avoid overselling. Our DOM also allows stock pooling for dedicated sales channels with virtual warehouses.

  • 3 Customer Service Suite

    Bring the same excellent experience to your customers and your customer service agents. Our order management system’s intuitive user interface facilitates order and customer searches, allows you to review and edit orders as well as customer data. Check current baskets and wishlists and place orders on behalf of customers. Easily access customer communication and trigger emails.

  • 4 Customer Communication

    Raise your communication standards and make customers feel valued. Customize your transactional emails to match your brand and trigger push notifications about delivery and payment status. Keep your customers informed with delivery time estimates and allow them to track their packages right to their doorstep. Generate shipment notes and invoices and automate sending them. Ready for the next order? Inform your customers about back-in-stock items.

SCAYLE for excellence

Simplify your order management processes and keep them transparent.